HBWSF
Workshop Sales Fundamentals
By completing this course, you will gain the insights and necessary skills to maximise sales in your workshop. We explore and workshop different sales techniques, different ways to ask for a sale and how to overcome objections. We work through how and why customers think the way they do, and cover simple skills you need to maximise your opportunities.
This is the ideal course for anybody regularly dealing with customers in an automotive workshop. It will benefit salespeople, service advisors and business owners.
By completing this course you will:
· Understand how customers think
· Get an insight into customer profiling
· Learn and practice fundamental sales techniques
· Understand how to close sales
· Discover how to overcome objections
· Feel more confident when dealing with customers
Course Topics Include:
· What Is Sales
· Types Of Sales
· Sales Psycology
· Preparation & Presentation
· Sales Techniques
· Closing & Confirming
· Objection Handling
· Examples & Role Plays
This course is specifically designed for participants currently working in a customer facing role, participants registereing for this session do not need any specific sales skills.
Facilitator -
Hi-Bolt
